Glasgow 22 made a brief appearance today for some visiting dignitaries.
The current issue of 'Contact' makes very disturbing reading with visitor numbers and thus revenue in decline. My suggestion is that a Board Member is made responsible for 'The Visitor Experience' and nothing else. Customer Care should be second only to Safe Working. We have high standards and procedures regarding safety but I am not aware of aything formal on Customer Care. Standards vary tremendously from excellant to non-existant.
Monitoring systems followed up by actions are required to ensure that all our visitors receive acceptable standards. To concentrate minds we should reduce the admission price by £1 for every door that is closed and any visitor leaving with a genuine grievance within our control should get their money back.