Wednesday, June 04, 2008
Today's trams were Leeds 399 and Southampton 45 - a much better selection than yesterday - but 40 and 399 yesterday and 40 and 45 today would have been even better. Each day our customers would have had the choice two towns and be able to compare the ride of a smooth bogie car and a bouncy 4-wheeler.
Our customers always ask where the tram has come from. Running two from the same town on the same day is plain daft.
Our customers will nearly always comment on how smoothly 40 rides compared with the other 'bone shaker'.
I don't think anyone expects visitor number increase this year. We must do everything we can to ensure that every customer has a memorable visit. Simply choosing two very different trams for them to enjoy is the easy bit.