Wednesday, November 21, 2007

Twen, Twen, Twenty-two

Glasgow 22 made a brief appearance today for some visiting dignitaries.
The current issue of 'Contact' makes very disturbing reading with visitor numbers and thus revenue in decline. My suggestion is that a Board Member is made responsible for 'The Visitor Experience' and nothing else. Customer Care should be second only to Safe Working. We have high standards and procedures regarding safety but I am not aware of aything formal on Customer Care. Standards vary tremendously from excellant to non-existant.
Monitoring systems followed up by actions are required to ensure that all our visitors receive acceptable standards. To concentrate minds we should reduce the admission price by £1 for every door that is closed and any visitor leaving with a genuine grievance within our control should get their money back.

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Thursday, November 15, 2007

A Beautiful November Day

It was a beautiful day today with the sun shining out of a clear blue sky so I went for a short walk at 1 o'clockish.
1. Some of the trees on the Woodland Walk now have red paint marks on them. I don't know why.
2. Two of the BTCV team at work.
3. The Children's Play Area had been receiving attention earlier in the day.
4. Not a tram or a volunteer in sight.

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Wednesday, November 07, 2007


1. Leaves on the line.
2. The Outside works team have been tree lopping at Wakebridge. GMJ and the flat truck are used as transport.
3. It was warm enough today for the Workshop door to be open revealing Leeds 399 and Blackpool 40.
4. I have been helping to sort out small exhibits in the Library and came across this artifact. It appears to be some form of ticket cancelling machine. Can anyone identify it?

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Sunday, November 04, 2007